WORDPRESS
Care & Maintenance
packages
Your website should be like your best employee, gathering leads and sharing your message 24/7. Keeping your website functioning at its best is key to getting the most out of it and making sure it you get the best return on your investment.
We take the guess-work out of hosting and updates and keep everything running smoothly for you so you can focus on what you do best.
We look after your website so you don't have to worry about any of the techy stuff
We are your website's best friend and will make sure that it has everything it needs to shine.
You have spent so much time and effort getting your dream website online, it is important that it keeps working for you in the months and weeks to come.
To ensure this happens, there are a few tasks that we recommend you take care of regularly to keep your website in tip-top shape and making you proud. These include back-ups, software updates, security scanning and form testing.
If you know you won't have time or space to take care of these items, we recommend you sign up to one of our Care & Maintenance packages.
We have two packages to choose from.
If you just want all the techy, behind-the-scenes stuff taken care of while you update your content, add your blog posts and make any changes you require, then our Essential Package is the perfect solution for you.
If you would prefer that we help you update your content and ensure that your website is always kept to the latest standards, then the Expert Package would be the better choice. This package includes 1 non-accumulated hour of development or content work on your website as well as improved optimisation and speed testing. We will only add content you provide as none of our packages currently offer content creation services.
Choose the package that will serve you best and if you are unsure of your requirements or would prefer a more custom solution, please feel free to connect with me using the options on the right of the screen or book a call to discuss the options.
Breaking it down...
Included in Both Care Packages
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Daily backups
We implement a daily backup that is stored off-site in remote cloud storage. These daily backups are kept for 90 days.
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Weekly WordPress Updates
We will check your website weekly for any WordPress core, plugin and theme updates and update them when available. Any security or vulnerability updates will be done as soon as released.
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MONTHLY/DAILY Performance check
We will monitor the speed of your website and make adjustments if performance dips.
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MONTHLY/DAILY SECURITY & MALWARE SCAN
We will scan your website Monthly for any security or vulnerability issues and malware and will deal with any issues that may pop up.
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DAILY UPTIME MONITORING
We will monitor your website 24/7 and will be alerted to any downtime experienced.
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Premium image optimization plugin
We will install a premium image optimization plugin that will help compress your images for faster website speed and better google ratings.
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Monthly contact form testing
We will test your contact form once a month to make sure that it is still working 100% and you are receiving any submissions and they are being saved to the website.
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Broken link check
We will scan your site for any broken links and fix them or let you know that a link to another website may no longer work.
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Website restore service
Should anything go wrong and you require a website restore, we will take care of the process.
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MONTHLY REPORTS
You will receive a monthly report detailing the services that have been rendered on your website each month.
Veronica is hands down the biggest asset to my business
- her creativity, efficiency and communication skills are outstanding. If you're looking to receive top level support for your site and business, you'll find it every single time with Veronica.
Heathar Shepard
Included in Expert Care only
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Everything in Basic Care
You get all the items that are included in Package 1 and more.
We will monitor your website performance daily and scan your website daily for security and malware issues.
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SPEED OPTIMIZATION & TWEAKING
We will monitor the speed of your website monthly and make any adjustments required to increase the loading speed to make sure that it is always performing optimally. This includes adjusting plugins and optimizing images and script loading.
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PRIORITY REQUEST SCHEDULING
As one of our Care & Maintenance clients, any work you require will be prioritized and placed at the front of the queue.
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UP TO 1.5 Hrs OF NON-URGENT SUPPORT or REVISION or TWEAK WORK PER MONTH
We will include up to 1.5 hours of non-urgent dev support or revision work per month. What this includes is the adding of provided content (blog posts, images etc.), edits to content, changing plugin settings and CSS adjustments.
It does not include any design work, custom coding, building a new website or subdomain.
This is a $135 value.
Download a sample report
Working with Veronica is seamless and allows me to take a deep breath in my business.
I want to be able to focus on other things in my business, I want to be able to be creative and Veronica makes this possible. I no longer have to focus on tiny details that used to weigh me down. In a sense, I feel free. I know Veronica has the back of my business. I truly feel supported. I trust her to craft a website for me that presents well to the world and is completely user friendly. I would highly recommend working with Veronica. The relief I feel is so incredibly worth it.
Jen Antill
Your website...
sorted
Imagine knowing that your website is being taken care of and monitored without you having to lift a finger.
Enjoy peace of mind
Frequently asked questions...
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Am I locked into a contract?
No. You are free to not renew your care and maintenance plan at once your billing period is up. All we ask is to receive 30 days' notice so that we can uninstall any of our premium plugins and services from your website.
For annual payments, we will remind you that your renewal is coming up 30 days before it renews so you can let us know if you would prefer not to renew.
For monthly payments, we will bill you for the final 30 days while we remove our plugins and services.
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Do Support hours roll over?
Unfortunately your support hours do not roll over.
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What is your response time?
We generally aim to respond to support requests as soon as possible, but please allow up to 48 hours for us to get back to you.
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How many websites can I include in a plan?
Each plan is set up to work with one wordpress installation. If you have more than one website that you would like to include, just send us an email and we will see if we can work out a custom rate for you.
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Will you care for a website that you did not develop?
This can be tricky and depends on the software used to build the website. We would have to do a website review in order to determine this and decide on the best way forward.
Do you have more questions?
Veronica is a highly skilled website designer who has made a significant impact on our online presence across two businesses.
She demonstrated a remarkable level of professionalism, expertise, and creativity throughout our entire process and continues to provide this every month as she takes care of our monthly maintenance . She attentively listens to our needs and delivers on time, every time. She is a joy to work with and is very attentive and knowledgeable in her field & always ready to support us when we need her expertise, she is a clear communicator with meticulous attention to detail. I wholeheartedly recommend Veronica to anyone seeking a talented and dedicated website designer.
Carmel Fanning
